These are guide prices to help you budget. Every business and setup is different, so final pricing is
confirmed in writing before work starts.
Choose Your Support Level
Select a level to see the options available for that type of
customer.
Click a support level to filter the options below.
Options for Your Selected Level
Showing options for Ad Hoc customers.
Remote Support Session
£40per hour (or part thereof)
Remote troubleshooting and fix attempt billed at the hourly
rate.
Included:
- Fast remote diagnosis and practical fixes
- No minimum term or ongoing commitment
- If a specialist issue is identified, fixed-price work is quoted before continuing
On-Site Support Visit
£85per hour (or part thereof)
Hands-on visit to diagnose and resolve your issue where possible. If we can't fix it on the day, we'll provide a clear plan and next steps.
Included:
- Hands-on support at your home or business
- Troubleshooting and issue resolution where possible
- Clear price approval before any additional chargeable work
Remote Care Essentials
From £39/user/month
Practical, day-to-day support for Leicester businesses that
want fast help and fewer interruptions.
Included:
- Fast remote assistance
- Day-to-day business hardware, software and email support
- Patch and update management
- Monthly service summary
Remote Care Plus
From £59/user/month
Best for growing businesses that want faster response and
foundational cyber security support.
Included:
- Everything in Remote Care Essentials
- Priority support response windows
- Foundational cyber security setup and MFA guidance
- Backup monitoring checks
Managed Care Complete
From £89/user/month
Best for businesses that want proactive support, clearer
planning, and ongoing IT ownership from a local partner.
Included:
- Everything in Remote Care Plus
- On-site support visits as needed
- Foundational cyber security review and action plan
- Policy and best-practice guidance
- Regular service planning check-ins
Managed Care Onboarding
Quotedper environment
Structured setup to get your support process, documentation,
and security basics in place from day one.
Included:
- Current environment review
- Support tooling and monitoring setup
- Foundational cyber security
- Automatic device updates and vulnerability patching
What You Get Every Time
- A clear scope before work starts
- Transparent pricing confirmed in writing
- Practical recommendations, not jargon
- Honest advice on whether a fix is worth it
Important Notes
Your quote and invoice will clearly confirm VAT treatment (where applicable).
Hardware, software licences, and third-party subscriptions are charged separately unless stated.
Out-of-hours and urgent same-day requests may carry an uplift depending on availability.
Larger rollouts and project work are quoted separately with a scoped fixed quote before
chargeable work starts.